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Frequently Asked Questions

What does a podiatrist do? How can they help me?

Podiatrists are university trained health professionals treating foot/ankle and lower limb ailments. We can assess and diagnose problems that may be associated with poor foot posture or alignment.

Some of the more common things we treat include:

  • Ingrown toenails (onychocryptosis)

  • Corns/calluses (thickened skin)

  • Painful heel (plantar fasciitis)

  • Bunion pain

The foot is a very complex structure, so it can be confusing and frustrating not understanding why your foot is painful.

If you think we can help you, book an appointment with us and we will do our best to help you get back on your feet.

My heel/arches hurt! Can you help me?

Yes! In most cases they are related to poor foot and ankle alignment. This is why a lot of the times they don't improve on its own. Your foot may be rolling in excessively (over-pronation) or you may have abnormal foot posture. We can examine your feet and its posture and prescribe custom foot orthoses if necessary.

What are foot orthoses? How will it help me?

Foot orthoses are medical devices that are placed in your footwear which aims to correct the alignment of your foot. Foot orthoses are commonly used to change the way your foot functions when you walk. It also helps with keeping pressure away from high-pressure points in your foot.

We employ the latest technology when it comes to the manufacturing process. A mould will be taken of your feet, which is then scanned with a 3D scanner. This allows us to ensure your foot orthoses are made to utmost accuracy!

I have Medibank private/Bupa health insurance. What does it mean for me?

We are a selected Medibank Members' Choice and Bupa Members First provider. This means your gap payments are reduced if your policy includes podiatry.

Will my consultation be covered by Medicare?

Patients with Enhanced Primary Care (EPC) referral are bulk-billed for standard consultations. Please see your GP for eligibility.

I am part of the NDIS, am I able to be seen?

At Seven Hills Podiatry we are able to see patients who have podiatry as part of their NDIS plan. We can see self-managed, plan-managed, or NDIA(agency)-managed clients. For your first consultation, we require written approval from your support coordinator or plan-manager. After the first consultation, there is usually a process to determine the plan moving forward which we will organise with your coordinators. 

I am part of Workers Compensation Scheme, am I able to be seen?

At Seven Hills Podiatry we are able to see patients who have been approved by their doctor and their case-manager for podiatry services. We require written approval for the initial consultation, and then will liaise with your case manager to determine the treatment pathway moving forward. 

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